Oak Haven Resort & Spa

Beware of the Construction! We are locals who live 10 minutes away but we sneak away to a cabin for a few days just for a nice getaway every now and then. Sometimes we choose a view, other times like in this case we choose a quiet cabin tucked away in the trees. We booked the cabin a week ago and weren't told about anything that may affect our stay. Upon checking in only one person was checking people in. It took a good 10 minutes for the person working the desk to check in the gentleman ahead of my husband. He came out with the map and keys and we were good to go. He wasn't told anything of importance about the cabin. Almost immediately after entering through the front gates we noticed construction equipment in front of a cabin. Then we turned the corner and our cabin was very close by. Like one cabin away. We stayed for two nights in an adorable little one bedroom. The bed was comfy and we had zero complaints at all in that regard. We winded down rather late for the night with our 1 year old and settled in for some sleep. Now there are noises you can expect staying in the woods like birds or other wildlife. What you do not expect is to woken up at 8-8:30 in the morning by jackhammering and other construction noise. Woke up all three of us on less than 8 hours of sleep. Certainly not what you want when you're on your vacation. Morning two, copy and paste. The noise was somehow even louder and this time they had construction vehicles and a huge tractor trailer flat bed right across from our cabin. Once again woke all three of us up. We could hear them working, yelling, driving and drilling all day which made it real fun putting our little one down for naps. Now what do most places do when you voice your concerns? I'm sorry but not getting 8 hours of sleep and the baby not being able to nap certainly is a concern of mine. When checking out my husband brought up the construction noise and was told rather casually "yeah, that's recent." That's phenomenal news, but I find it hard to believe that construction just happened to get started for the first day the morning after we checked in. No mention of construction one cabin over when the reservation was made, and believe me as there is no way to book this place online and it has to be done over the phone, there certainly was an opportunity for someone to tell us that. No mention of construction at check in. So there you are dropping several hundred dollars for a nice quiet cabin up in the woods away from it all and instead wind up in a construction site. No attempt to make it right, just an excuse and no apology. As previously stated we regularly get away for a couple of nights and thought this would be nice and close to home if we needed anything and would be nice and quiet. We were wrong. Beware of the construction going on at this resort because evidently no one will tell you about it and you might be in for a shock when you get there. I'm sure you guys have more than enough business than you know what to do with but these locals probably won't be back. Really felt like no one cared about the guest experience.

My wife visited Oak Haven with friends for a couple of Spring Breaks in high school and had talked about bringing me, so we finally made it happen. While the particular place we stayed in was totally surrounded by trees and didn't offer any mountain views, it was extremely secluded and private. Driving around the grounds showed wonderful views, so there's lots of different choices. If I can offer 2 recommendations, look around at all the different places to see what you can choose from and what view you might be able to get, and also make sure you have a vehicle that is good with steep inclines and declines, some of which are only accessible with a vehicle that has 4-wheel drive or all wheel drive.

My family just stayed at Oak Haven at the end of June for the second time. It's absolutely beautiful there. The cabins are gorgeous, and the people there are so nice. We accidentally left a charger behind, and they mailed it right out to us. I would highly recommend Oak Haven Resort if you're going to the Pigeon Forge/Gatlinburg area.